Privacy Policy
Introduction
Welcome to Distdel. We value your privacy and are committed to protecting the personal data of our delivery partners ("Partners", "you", "your"). This Privacy Policy explains how Distdel collects, uses, processes, and protects your information when you use the Distdel Delivery Partner mobile application, website, and associated delivery services (collectively, the "Services").
By registering as a delivery partner and using our application, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not access or use our Services.
Information We Collect
To provide high-quality logistics and courier services, we must collect and process certain personal information. This includes:
- Profile Information: Your name, phone number, email address, profile photo, and address details.
- Verification & Legal Identification Documents: Government-issued ID card, driver's license, vehicle registration, and tax registration information (if applicable) to complete background checks and verify compliance.
- Vehicle Information: Make, model, plate number, and type of vehicle used to execute deliveries.
- Financial Information: Bank account numbers and payment details to transfer your payouts and bonuses.
- Transaction & Activity Data: Details of the orders you accept, reject, fulfill, distances traveled, route durations, and customer feedback.
Location Services & Background Location
Location data is core to the functionality of the Distdel Delivery Partner app. We collect precise and approximate location coordinates from your device.
IMPORTANT NOTICE REGARDING BACKGROUND LOCATION TRACKING:
Distdel Delivery Partner collects precise location data, including when the app is running in the background or when your screen is locked. This background location data is collected ONLY when you toggle your status to "Online" (active/looking for orders) or during an ongoing delivery task.
Why Background Location is Required:
- Order Matching: To match and recommend order requests that are nearest to your current coordinates, minimizing your transit time.
- Live Tracking: To allow customers and merchants to view your real-time delivery progress on the map while you are fulfilling their order.
- Accurate Earnings Calculation: To accurately trace distances traveled during delivery runs to compute correct fuel allowances and distance payouts.
- Safety & Support: To provide safety monitoring and route navigation support while you are on the road.
You can enable or disable location services via your mobile device system settings at any time. However, disabling background location tracking will make it impossible for you to receive delivery requests and work on the platform.
How We Use Your Information
We process your data to support a secure and optimized delivery ecosystem, specifically for:
- Verifying your identity and eligibility to perform courier tasks.
- Routing, matching, and tracking of food and package deliveries.
- Processing earnings transfers, bonuses, and handling tax compliance.
- Improving app user experience, fixing software bugs, and optimizing delivery routes.
- Preventing fraud, vehicle compliance violations, or unauthorized use of account accounts.
- Communicating critical service updates, platform alerts, and support announcements.
Data Sharing & Disclosure
We share collected information strictly under these scenarios:
- With Customers and Merchants: We share your name, profile photo, and real-time location coordinate updates to enable delivery status tracking.
- With Service Providers: To facilitate maps (e.g., Google Maps API), payment processing, background verification, and cloud hosting.
- For Legal and Safety Reasons: If required by law, regulatory authorities, court orders, or to protect the safety, rights, and security of Distdel, our partners, or the public.
Distdel does not sell, lease, or rent your personal information to third-party advertisers for marketing purposes.
Data Security & Retention
We implement standard technical, physical, and administrative measures to secure your personal data from unauthorized access, modification, or disclosure. These measures include encrypted data storage, secure API connections, and strict authorization controls.
We retain your profile, location history, and financial details for as long as your Partner account is active, or as required by financial, legal, and tax reporting regulations.
Your Rights & Choice
As a Distdel Delivery Partner, you have the following controls over your information:
- Account Access and Updates: You can edit and update your primary profile details directly from the settings page within the app.
- Location Permissions: You can toggle location access permissions in your mobile operating system settings at any time.
- Account Deletion: You can request the deletion of your account and associated personal data by reaching out to our support channel. Upon verification, some information may be retained as legally mandated.
Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy, your background location permissions, or data handling practices, feel free to contact our data privacy officer at our official support email address: